Warranty

Grandome products come with a 24-month guarantee covering any manufacturing defect on its products.

Guarantee application requests can be made within 24 months of the date you've received the item. To initiate this request, please contact us by phone, email or messaging so that we can facilitate the return and to ease the process and reduce delays disclose your contact information, order or invoice references and share the detailed reason(s) motivating the return or exchange of any unwanted product.

Please note that the policy is subject to the conditions below:

1. The guarantee only applies to Grandome’s own branded products and does not cover products, parts and materials listed here:
   • Fabric covers
   • Leather covers
   • Natural fibres rattan
   • Cushions and pillows
   • Lighting and other electrical mechanisms
2. The guarantee wouldn’t apply for the following situations:
   • Any damage caused by negligence or an improper use of the product
   • Any damage caused by accident or a forceful use of the product
   • Natural degradation caused by environmental and/or lack of maintenance
   • Artificial degradation caused by erroneous maintenance
   • Changes occurring due to a normal use of the product.
3. Grandome reserves the right to replace or repair the defective product according to the one that suits it best. Whichever it chooses, Grandome guarantees the replacement or the repair within 3 months.